Terms & Conditions
These Terms & Conditions (“Terms”) govern the services provided by RecoveryForge, an SEO agency specializing in Google penalty recovery and organic traffic restoration. By using our services, you agree to comply with these Terms, which outline the rights and responsibilities of both RecoveryForge and the client.
1. Definitions
Client: The party engaging RecoveryForge for services.
Service: Google penalty recovery services, including website audits and recommendations.
Google Penalty: Actions or adjustments by Google that negatively impact a website’s ranking, either through algorithmic updates or manual actions.
Audit: A detailed analysis of a website to identify issues leading to Google penalties.
2. Description of Services
RecoveryForge offers the following services to assist clients in recovering from Google penalties:
- Identifying the type of Google penalty and the specific update that caused it.
- Determining the causes of the penalty.
- Identifying website errors directly related to the penalty, as well as other critical site issues potentially affecting traffic.
- Providing actionable recommendations to address penalty causes and fix website issues.
- Offering additional advice to expedite the recovery process from Google’s filters.
Services NOT Included:
- Consultation through phone, Zoom, or other video calls.
- A full audit of all backlinks unless explicitly agreed upon in advance.
- Correcting website issues by RecoveryForge’s team unless contracted as an additional service.
- Free re-audit of the website after the initial audit.
3. Client Obligations
The client agrees to provide read-only access to Google Search Console, Google Analytics, and answer all questions regarding their website. The client must also disclose any prior SEO practices that may have contributed to the penalty.
4. Agency Obligations
RecoveryForge will conduct a thorough audit of the client’s website within the agreed timeframe, delivering a detailed report that includes two parts:
Report #1: Identification of Google Penalties and Updates.
We will identify the types of Google penalties impacting your site and determine the specific updates that caused the traffic decline. This analysis will be presented with graphs and accompanied by detailed explanations for each update.
Report #2: Identifying Penalty Causes and Providing Recommendations.
In the second part of the report, we will compile all the issues we’ve identified on your website that could have contributed to the Google penalties. For each issue, we’ll offer specific recommendations for resolution. Where applicable, we will include examples to help clarify the suggested fixes.
5. Payment Terms
Pricing is determined individually based on the complexity and duration of the work required. The work duration, cost and other details will be provided in an agreement. RecoveryForge begins work upon receiving a signed agreement from the client and the payment of the agreed fee to the company’s account.
6. Limitation of Liability
RecoveryForge ensures the highest quality of work during the audit process and aims to meet the specified deadlines. However, the RecoveryForge does not guarantee the removal of Google penalties, as it has no direct influence over Google’s decisions or algorithms and is not affiliated with Google or any of its subsidiaries. While following the recommendations provided by RecoveryForge significantly increases the chances of penalty removal and traffic recovery, it cannot be guaranteed.
7. Confidentiality
RecoveryForge ensures that client data is handled with the utmost care, adhering to the highest standards of information security. We do not disclose client names, company names, or website details publicly. The only exception is when we receive written consent via email from the client, agreeing to the public use of such information in a case study. Without such an agreement, client information remains strictly confidential and is not shared publicly or with third parties.
8. Termination
Either party may terminate the agreement under the following conditions:
- Breach of the terms by the other party.
- Non-payment by the client for the services rendered.
Termination will be effective upon written notice, and any outstanding payments for completed work will remain due.
9. Governing Law and Jurisdiction
These Terms are governed by the laws of Slovenia. Any disputes arising from the use of RecoveryForge’s services, or the interpretation of these Terms shall be resolved under the jurisdiction of the courts of Slovenia.
10. Amendments and Updates
RecoveryForge reserves the right to modify these Terms at any time. Clients are encouraged to check this page periodically to stay informed of any changes. Continued use of our services after updates implies acceptance of the revised Terms.
Contact Information
For any questions regarding these Terms, please contact us at:
RecoveryForge
Email: services@recoveryforge.com
Phone Number: +1(484)2634-746
Address: Tehnološki park 20, Ljubljana, 1000 Slovenia, EU
